At Barratt Engineering Ltd we believe everyone deserves to be treated with courtesy, dignity and respect.

We are committed to maintaining a safe and professional environment for our employees, customers, suppliers and members of the public.

Zero Tolerance

We operate a zero-tolerance approach towards:

• Bullying
• Harassment
• Intimidation
• Threatening behaviour
• Abusive or offensive language
• Discrimination of any kind
• Online abuse via email, social media or messaging services

Customer Communications

We welcome genuine questions, feedback and constructive criticism.

However, we will not tolerate communications that are abusive, aggressive, threatening or intended to intimidate our staff.

Where unacceptable behaviour occurs, we reserve the right to:

• end telephone calls;
• refuse to respond to abusive emails or messages;
• remove offensive comments from our social media channels where permitted;
• refuse future service where appropriate;
• report serious incidents to the relevant authorities.

Social Media

We encourage respectful discussion across our social media platforms.

Comments that contain personal attacks, hate speech, harassment, threats, spam or misleading information may be removed without notice.

Users who repeatedly breach these standards may be blocked from our pages.

Our Commitment

We are committed to:

• treating everyone fairly and respectfully;
• responding professionally to enquiries and complaints;
• providing a welcoming environment for customers and business partners;
• complying with equality and anti-discrimination legislation.

We ask everyone interacting with Barratt Engineering Ltd to uphold these same standards of professionalism and respect.

Thank you for helping us maintain a positive and respectful community.